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  • NOTICE: SHIPPING DELAYS MAY OCCUR DUE TO INCREASED COURIER DEMAND CAUSED BY ONGOING CANADA POST STRIKE

  • FREE SHIPPING CANADA-WIDE AND FREE SAME-DAY DELIVERIES WITHIN THE GTA ON ALL ORDERS OVER $50! (Some exceptions may apply)

FREQUENTLY ASKED QUESTIONS (FAQ)

 

FREQUENTLY ASKED QUESTIONS

At NYX ECIGS, we offer a wide variety of different Premium Brand E Liquids, boasting over 100 different flavours to choose from! Within our extensive selection, we have anything from Tobacco, Menthol, Fruit, Dessert, and Candy.

 

Most of our E Liquids have nicotine strengths of 0mg, 3mg, 6mg, 12mg, and 18mg for Freebase; we also carry NIC SALT which is available in 12mg, 20mg, and BOLD 50mg.

 

In public spaces such as malls and restaurants, smoking and vaping are strictly prohibited. Please keep in mind that we should not tarnish the good name of vaping, so we should all respect the laws and regulations wherever we are!

 

WHAT FLAVOURS DO YOU CARRY, AND WHAT NICOTINE LEVELS ARE AVAILABLE?

We have the largest variety of Premium E-Liquid lines, featuring over 100 unique flavours. Our offerings span a diverse range, including Tobaccos, Mints, Fruits, and Gourmet flavours. Each E-Liquid in our collection comes with varying nicotine levels, tailored to different preferences. These nicotine levels include 0mg, 3mg, 6mg, 12mg, and 18mg for Freebase liquids, and 12mg, 20mg, and 50mg BOLD for Nicotine Salts

 

 

AM I ALLOWED TO SMOKE ELECTRONIC CIGARETTES ANYWHERE? 

Please check the policies of the premises first. 

 

AM I ALLOWED TO USE ELECTRONIC CIGARETTES? 

NYX E-CIGS products are intended for individuals 19 and above. These products are not suitable for nonsmokers, pregnant or breastfeeding women, individuals with or at risk of certain heart conditions like heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma, etc. 

Please consult with your doctor if needed. 

 



WHAT IS YOUR MOST POPULAR FLAVOR? 

Determining our most popular flavour is challenging since everyone has their individual tastes and preferences! We offer a diverse range of distinctive and high-quality flavours that cater to various preferences. Our dedicated research and development team continually works on introducing new and unique e-liquid flavours to keep up with the evolving industry trends. We value your feedback on our flavours and e-liquids so please feel free to reach out to us or leave a review for any specific product.

 

DOES NYX E-CIGS OFFER FREE SHIPPING? 

Yes! Currently, NYX ECIGS offers FREE shipping for orders over $50 (Excluding taxes and discounts) across Canada. Shipping options will be displayed during the checkout process. Please note that certain remote regions are exempt from this free shipping offer. Additionally, same-day delivery is accessible at specific addresses within the Greater Toronto Area.


DOES NYX ECIGS SHIP TO THE UNITED STATES OR INTERNATIONALLY?

We do not offer international shipping as vaping and nicotine product regulations vary from one country to another.


HOW CAN I BUY IN WHOLESALE? 

Please contact us at support@nyxecigs.com

 

WHAT INGREDIENTS ARE USED IN YOUR E-LIQUID? 

Our ingredients contain both USP vegetable glycerin (VG) and propylene glycol (PG), along with USP-grade flavouring (natural and artificial). We adhere to strict quality control standards for all our products, including e-liquids. The e-liquids we offer undergo thorough testing for quality. Additionally, the majority of other e-liquid lines sourced from the United States have been lab-tested and gone through extensive quality control.

 

DOES YOUR E-LIQUID CONTAIN DIACETYL? 

No, NYX does not carry any e-liquids with diacetyl. 

 

DO YOU ACCEPT RETURNS ON YOUR PRODUCTS? 

NYX ECIGS does not offer refunds, store credit, exchanges, or warranty for the following items:

  • Warranty issues must be resolved directly with the manufacturers.
  • Opened and/or used E-liquids
  • Opened and/or used Disposable Vape Products
  • Opened and/or used STLTH Pods
  • Opened and/or used Replacement Coils, Replacement Pods, Clearomizers, Cartomizers, Atomizers, Leaking, spitting, or burning experienced with Coils, Pods, Clearomizers, Cartomizers, or Atomizers. 
  • Misused, damaged, or broken starter kits or parts.
  • We do not offer returns, store credit, or refunds for any purchase of batteries (18350, 18650, 20700, 21700, 26650). We may offer an exchange for any batteries deemed defective after close inspection.
  • Used or Unused Vaporizers for dry herbs and/or concentrates [FINAL SALE].

 

Items listed above are non-returnable and ineligible for exchange. Any received items fitting this description will be discarded, with no exchanges, store credits, or refunds issued. 


Additionally, products returned with opened original outer packaging are subject to a 20% restocking fee, with limitations that may apply.

 

  • All disposable vapes, e-liquids, and STLTH pod purchases are final sale. 
  • Warranty for Disposable Vapes is only valid if the device is not working directly from the packaging. We encourage customers to try their disposable vape devices before leaving the store. 
  • Misused, damaged, or broken starter kits or parts will not be refunded.
  • Returned items to NYX E-CIGS INC. will be carefully inspected upon receipt. No credit or refund will be given if there are clear signs of the Return Policy Terms and Conditions being abused.
  • Shipping costs are not refundable.
  • Warranties and RMA on mods and devices are 30 days from the date of purchase. Original receipt must be presented with no physical damage on the device to qualify for warranty. If the item is DOA (dead on arrival), we will replace it after it has been deemed defective by a staff member. If you need a return merchandise form, please email support@nyxecigs.com
  • Vaporizers for dry herbs and/or concentrates are final sale; warranty issues must be resolved directly with the manufacturers.
  • Warning! Avoid using damaged insulation covers on batteries in any NYX ECIGS INC products. NYX ECIGS INC cannot be held liable for any damages resulting from the use of inferior batteries. Mishandling these devices poses a significant risk and may lead to irreversible harm. NYX ECIGS INC strongly advises customers to handle these products with care.

All returned merchandise must be received in our Markham office within seven days of the original receiving date. Please ensure you return your order via trackable mail, as we do not take any responsibility for undelivered returns. Please contact support@nyxecigs.com with any further questions.

 

TO PROCESS YOUR RETURN

Please email support@nyxecigs.com or contact our customer service at 855-699-3244 extension 0 for the Return Merchandise Form.

Please return the items to NYX E-CIGS INC. at the address specified on the Return Merchandise Form using a trackable shipping method. The sender will be responsible for shipping costs. NYX E-CIGS INC. will not cover the shipping costs incurred for returning merchandise


Please allow 1-2 weeks for processing, depending on when we receive your items at our Markham office. All refunds will be issued as a store credit.



ARE E-LIQUID AND ELECTRONIC CIGARETTES SMOKING CESSATION PRODUCTS? 

No, E-liquids and electronic cigarettes are not currently recognized as proven cessation products. Instead, they offer an alternative to traditional cigarette smoking

 

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