- A restocking fee of $15 will apply for any returned packages.
ID VERIFICATION
In compliance with the Smoke-Free Ontario Act, you must present a valid government identification to verify your age upon package delivery. Our courier will inspect the ID before releasing your package. For any inquiries, you can contact us at support@nyxecigs.com.
SAME DAY DELIVERY FAQ
Who will be delivering my same-day order?
Our delivery partners provide same-day delivery in specific regions across the GTA. Please ensure you are present to receive your order. Please note that we cannot guarantee the exact delivery time.
Can I select the delivery time?
Unfortunately, you can not request a specific delivery time.
What if I am not available when the delivery partner arrives?
If our delivery partner attempts delivery but you are unavailable and a secure location for your order cannot be found, they may attempt to contact you using the phone number provided during checkout. If the delivery cannot be completed, your order will be returned to us.
The store will process a PARTIAL refund of your order within 24–72 hours of its return. Depending on your bank’s processing time, it may take up to 10 days after we process the return to reflect on your account. Please note a flat $15 restocking fee will apply.
Is there a minimum for Same-Day Delivery?
Yes, Orders over $50 (Excluding Taxes and Discounts) will be eligible for Same-Day Delivery.
How will I know the driver is on the way?
You will receive a confirmation email when we receive your order and another once it is en route to your location. Utilize the real-time GPS tracker to stay updated on the latest notifications regarding your Same-Day Delivery order. For additional assistance, you may also use the “Help” option to contact the courier’s customer service. Alternatively, feel free to contact us at support@nyxecigs.com
Why was my Same-Day Delivery order delivered the next day?
If your order is placed after the local cutoff time, it will be delivered on the next available day.
What can I do if I enter the wrong address on my Same-Day Delivery order?
If you entered the wrong address on your Same-Day Delivery order, you have 30 minutes before the cut-off time to contact support@nyxecigs.com.
Reminder: our cut-off time is at 12:00 PM.
Who will be delivering my Same-Day Delivery order?
We offer Same-Day Delivery through our delivery partners in select areas across the GTA. We recommend that you be home to receive your order.
Can I cancel a Same-Day Delivery order?
You must contact support@nyxecigs.com before 12:00 PM. Orders canceled after the 12:00 PM cut-off time will be subject to a $15 flat rate restocking fee.
Can I add something to my Same-Day Delivery order?
Once your order has been placed, you may not add additional items to your Same-Day Delivery order.
What is scheduled for Same-Day Delivery?
Typically, orders will arrive between 4:00 PM and 10:00 PM. Please note that we cannot guarantee specific delivery times or accommodate special requests. Additionally, this service is not available for businesses or commercial locations.
My order delivery window has passed, and my order has not arrived. What should I do?
We apologize for the inconvenience. Please contact the courier’s customer service via https://www.alwaysot.com/ and support@nyxecigs.com
Will there be a second delivery attempt?
No, we do not provide multiple delivery attempts. If you are unavailable to receive the order, the package will be returned to us by the third-party courier. We will then issue a partial refund within 48 hours, with a $15 restocking fee applied. Please note that exceptions to this policy may be considered in specific situations.
If you have any questions, you may contact us at support@nyxecigs.com.